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HomeMaids offers a wide range of residential and commercial cleaning services, including regular cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and customized cleaning packages tailored to meet the specific needs of our clients.
One of the best things you can do to prepare for a cleaning from HomeMaids is to minimize clutter. Our cleaners need access to surfaces to clean effectively, so it's important to ensure they are not covered by too many items. Make sure the floors are free of items and debris. When your cleaner arrives, if you are home, communicate a plan to ensure they have ample space to clean. Children, pets, and other adults can hinder the cleaning process and pose safety hazards. To avoid accidents, keep the area clear of vacuum cords, cleaning products, and supplies. If you have any questions about how to better prepare, feel free to reach out to us!
At HomeMaids, we take bookings over the phone without an initial inspection. Typically, the condition of the home is accurately represented for the estimate provided. However, there are instances where additional work is needed, which can only be determined once the cleaner arrives. This could include extra garbage removal for a move-out, excessive pet shedding, more appliances than initially mentioned, or other unforeseen factors. In such cases, we will always reach out to discuss the additional scope of work and any applicable charges.
At HomeMaids, our cleaners are paid based on the specific tasks assigned for each level of service requested. The time it takes to complete these tasks can vary; one cleaner might take 2 hours while another might take 3. After extensive testing, we found that charging a flat rate is the fairest and most effective pricing model. This way, our cleaners know exactly what they will earn, and our clients know exactly what the job will cost—no surprises!
At HomeMaids, we have dedicated significant time and effort to researching fair market value for professional cleaning services in our area to determine our rates. Our pricing aligns with the average cost of our professional competitors. Professional cleaning is a labor-intensive job that requires not only physical exertion but also years of experience and expertise. It can be hard on the body and involves wear and tear on the cleaners' vehicles and equipment. Insurance and professional-grade products are essential for providing proper service.
We believe in paying our cleaners a fair wage to ensure they can perform their jobs effectively. A fairly compensated cleaner is happier and delivers better service. This benefits both our clients and our cleaners, fostering long-term relationships. Happy cleaners = happy clients!
You are never required to sign a contract. We do however have service terms and conditions as well as a cancellation policy.
At HomeMaids, we require a 72-hour notice for canceling or rescheduling any upcoming appointments. If you provide at least 72 hours' notice, there is no cancellation fee. For notices given less than 72 hours in advance, a 50% cancellation fee will apply. If you cancel on the day of your service, we cannot gain access to your home, or there is no water, electricity, or a rodent or insect infestation, you will be charged 100% of the appointment cost.
We accept most major credit cards, as well as E-Transfers. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely holding funds aside and no funds have been removed or processed by your bank. The visa debit card holds will appear to be removed from your account, however, we assure you it has not. Your bank is holding it separately for you until the charge has been processed for your cleaning service. This ensures the money is available for us to receive payment in full. E-Transfers will need to be received by the day of your appointment.
Mistakes happen and cleaning can be subjective, but we guarantee nothing less than a flawless resolution to our mistakes. At HomeMaids, we proudly offer a 24-hour cleaning guarantee to our valued customers. Please note that this guarantee is applicable only when you are available for a post-cleaning walk-through with our skilled cleaner. This collaborative step ensures we meet your expectations and promptly address any concerns. Your presence during the walk-through allows us to deliver the highest level of satisfaction and maintain the quality of our service.
Thank you for choosing HomeMaids, where your satisfaction is our priority. If you are unsatisfied with your service and you have already completed an in-person walk-through or had a representative of your choice do so, please let us know within 12 hours of the service in question. We will send a cleaner back to handle any issues, free of charge. No questions asked!
At HomeMaids, our cleaners strive to remove build-up from all surfaces. However, please note that some build-up may be impossible to remove without damaging the surface and may not be restored to a "like new" condition. Our cleaners will do their best to remove as much as possible while ensuring surfaces remain undamaged and efficiently managing their time to address other areas in your home that need attention.
Weight: We have a 30lb weight limit for safety reasons. Moving smaller items like dining table chairs, small ottomans etc to clean under is perfectly ok. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and cleaners will be happy to clean under it upon request.
Height: There is a limit to a 2-level step stool MAXIMUM. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is the maximum limit of height. Some lighting fixtures may also be out of reach
Clutter: Cluttered areas will be worked around to the best of the cleaners ability. The same goes for areas used for storage, like underneath beds and on top of cabinets.
Outdoor areas: The cleaners equipment isn't designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows etc.
Pet Mess/ Bodily Fluids: This includes but is not limited to litter boxes, pet messes, bird guano, blood, feces, urine, vomit, and overflowed toilets. Cleaning bodily fluids (including that of furry friends) is something the cleaners do not do as it requires specific cleaning methods and training beyond the scope of what a residential cleaner can provide.
Mold: Some amount of pink/ orange mildew or even darker mold is common in some homes. Don't worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc can affect air quality and pose a health safety issue. The cleaners are not able to clean in rooms that are heavily affected by mold, or in homes with mold infestations.
Bugs: We apologize that we aren't able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before the cleaners can enter a home.
Fireplaces: The soot/ ash from the inside of a fireplace will damage equipment, especially vacuums. However, cleaning off the base in front of the fireplace is no issue at all.
Laundry: We do not offer any laundry services such as washing/ drying or ironing your items.
Other Items we do not clean: Inside of light fixtures, unreachable light fixtures, window screens, cloth blinds or drapes.
Items NOT included in your cleaning service: Inside of dishwasher, washing machine, dryer, inside of heat registers, anything requiring disassembly to clean or cleaning inside/ underneath your hood fan.
If there is something you do not see on this list, please feel free to ask!
We are! However if your pet is unattended when we are entering or exiting the home, please have them put away or let us know if they are prone to escape or need to be put in a room while bringing in and taking out equipment. Keep in mind it is easier and more efficient to clean without your furry friends in the way.
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